Refund Policy

1. 14-day refund, no questions asked

If Flix AI isn't right for you, you can get a full refund within 14 days of a payment. You don't need to give a reason. This applies to your first payment and to each yearly renewal.

2. How to request a refund

Email us from the address on your account, or simply reply to the Paddle receipt you received after paying:

[email protected]

Please include the email address you used at checkout so we can find your order quickly.

3. Who processes the refund

Our orders are processed by Paddle.com, our online reseller and merchant of record. Paddle sends the refund to your original payment method. Depending on your bank or card provider, it may take a few business days to show up.

4. Cancelling your subscription

You can cancel at any time. Cancelling stops the next renewal, and you keep access until the end of the period you've already paid for. Outside the 14-day window, cancelling doesn't refund the rest of the current period.

5. Free trial

The 30-day free trial is free. It starts when you add your first playlist, you aren't charged during it and no payment details are needed — so there is nothing to refund.

6. Purchases through Google Play

If you subscribed in our Android app through Google Play, the payment was handled by Google and refunds follow Google Play's refund process. You can request one from your Google Play order history.